Terms of Service

1. Introduction and Acceptance

1.1 Agreement

These Terms of Service ("Terms") govern your access to and use of the DonnaPro internal calendar synchronization and email management tool (the "Tool") accessible at app.donnapro.com. The Tool is owned and operated by DonnaPro ("Company," "we," "us," or "our").

By accessing or using the Tool, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Tool.

1.2 About DonnaPro

DonnaPro is a professional executive assistant services company. We provide trained Executive Assistants (EAs) to support professionals and organizations with calendar management, email handling, scheduling, and administrative tasks.

1.3 Nature of the Tool

2. Eligibility and Access

2.1 Authorized Users

Access to the Tool is restricted to:

• DonnaPro Executive Assistants actively employed or contracted by DonnaPro
• DonnaPro IT administrators and authorized staff members

2.2 Account Creation

There is no public registration or self-signup functionality. User accounts can only be created by DonnaPro IT administrators. If you believe you should have access to the Tool but do not have an account, please contact DonnaPro IT.

2.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying DonnaPro IT immediately of any unauthorized access or security breach
• Using a strong, unique password that you do not use for other services

You must not share your login credentials with any other person. Each user must have their own individual account.

2.4 Account Termination

Your access to the Tool may be suspended or terminated by DonnaPro IT:

• Upon termination of your employment or contract with DonnaPro
• For violation of these Terms
• For security reasons or suspected unauthorized access
• At the discretion of DonnaPro management

3. Purpose and Permitted Use

3.1 Intended Purpose

The Tool is designed to optimize and streamline the daily operations of DonnaPro Executive Assistants by:

• Calendar Synchronization: Automatically syncing availability across multiple calendars (DonnaPro and client calendars) to prevent double-booking and scheduling conflicts.
• AI-Assisted Email Management: Providing AI-powered tools to help categorize, prioritize, and draft responses for EA email inboxes (DonnaPro accounts only).
• Connection Management: Centralizing the management of calendar and email connections in a secure environment.
• Operational Efficiency: Saving time and reducing manual administrative work so EAs can focus on higher-value tasks.

3.2 Permitted Use

You may use the Tool only for:

• Legitimate DonnaPro business purposes
• Managing calendar connections and synchronization as part of your EA duties
• Configuring and using AI-assisted email features for your own DonnaPro inbox
• Viewing your sync status, logs, and connection health

3.3 Prohibited Use

You must NOT:

• Use the Tool for any purpose other than authorized DonnaPro work
• Attempt to access accounts, data, or features you are not authorized to use
• Share your login credentials with any other person
• Attempt to circumvent, disable, or interfere with security features
• Reverse engineer, decompile, or attempt to extract source code from the Tool
• Use automated scripts, bots, or tools to access the Tool (except as provided by the Tool itself)
• Introduce malware, viruses, or other harmful code
• Use the Tool in any way that violates applicable laws or regulations
• Access or attempt to access client data beyond what is necessary for your assigned work
• Export, copy, or misuse any data from the Tool

4. Calendar Synchronization Service

4.1 How It Works

The calendar synchronization feature creates "Busy" blocks across your connected calendars to prevent scheduling conflicts. When an event exists in one calendar, busy blocks are automatically created in your other connected calendars.

4.2 Your Responsibilities

When using calendar synchronization, you are responsible for:

• Ensuring you have proper authorization to connect and sync each calendar
• Obtaining any necessary permissions from clients before connecting their calendars
• Monitoring sync status and reporting any issues to DonnaPro IT
• Disconnecting calendars when you no longer need access or when requested by clients

4.3 Limitations

You understand and acknowledge that:

• Synchronization occurs at regular intervals (approximately every 5 minutes) and is not instantaneous
• The service depends on third-party APIs (Google, Microsoft) that may experience outages
• OAuth tokens may expire and require reconnection
• We cannot guarantee 100% accuracy or availability of the synchronization service

5. AI-Assisted Email Features

5.1 Scope

5.2 AI Processing

When you enable AI-assisted email features:

• Email content is processed by AI services to categorize messages and generate draft replies
• AI-generated drafts are suggestions only; you are responsible for reviewing and approving before sending
• AI categorization may not always be accurate; you should verify important classifications

5.3 Your Responsibilities

• Review all AI-generated drafts before sending
• Verify AI categorizations for accuracy, especially for urgent items
• Report any significant AI errors to help improve the system
• Do not rely solely on AI for time-sensitive or critical communications

6. Third-Party Services and Integrations

6.1 OAuth Connections

The Tool integrates with third-party services (Google, Microsoft) via OAuth. When you connect a calendar or email account, you are granting specific permissions to the Tool as displayed during the authorization process.

6.2 Third-Party Terms

Your use of connected services remains subject to the terms and policies of those services:

• Google Terms of Service
• Microsoft Services Agreement

6.3 Service Availability

We do not control and are not responsible for the availability, performance, or policies of third-party services. Changes to third-party APIs or policies may affect Tool functionality.

7. Intellectual Property

7.1 Ownership

The Tool, including all software, code, design, graphics, interfaces, and documentation, is the exclusive property of DonnaPro. All rights not expressly granted in these Terms are reserved.

7.2 License

Subject to these Terms, DonnaPro grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Tool solely for authorized DonnaPro business purposes.

7.3 Restrictions

You may not:

• Copy, modify, or distribute any part of the Tool
• Create derivative works based on the Tool
• Sublicense, sell, or transfer your access rights
• Remove or alter any proprietary notices or labels

8. Confidentiality

8.1 Confidential Information

You may have access to confidential information through the Tool, including but not limited to:

• Calendar event information from multiple sources
• Email content and metadata
• Client information and relationships
• System configurations and internal processes

8.2 Confidentiality Obligations

You agree to:

• Keep all confidential information strictly confidential
• Use confidential information only for authorized DonnaPro work
• Not disclose confidential information to any third party without authorization
• Report any suspected unauthorized disclosure immediately

These confidentiality obligations survive termination of your access to the Tool and are in addition to any confidentiality obligations in your employment or contractor agreement.

9. Privacy

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Tool, you consent to the practices described in the Privacy Policy.

10. Disclaimers

10.1 "As Is" Basis

THE TOOL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DONNAPRO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Tool will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of any information obtained through the Tool

10.2 AI Disclaimer

AI-generated content (categorizations, drafts, suggestions) is provided for assistance only. You acknowledge that AI may produce inaccurate, incomplete, or inappropriate results. You are solely responsible for reviewing, editing, and approving any AI-generated content before use.

10.3 Third-Party Services

We do not warrant the availability, accuracy, or reliability of any third-party service integrated with the Tool.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• DONNAPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE TOOL.
• DONNAPRO SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM SYNCHRONIZATION ERRORS, DOUBLE-BOOKINGS, MISSED APPOINTMENTS, OR SCHEDULING CONFLICTS.
• DONNAPRO SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM AI-GENERATED CONTENT OR RECOMMENDATIONS.
• DONNAPRO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR USE OF THE TOOL SHALL NOT EXCEED €100.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless DonnaPro and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your unauthorized use of the Tool
• Your violation of any rights of a third party
• Any claim that your use of connected calendars or email accounts was unauthorized

13. Changes to These Terms

We may modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of these Terms
• For material changes, we will notify you via email or prominent notice in the Tool
• Continued use of the Tool after changes constitutes acceptance of the updated Terms

If you do not agree with the updated Terms, you should stop using the Tool and request account deactivation from DonnaPro IT.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovenia, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or the use of the Tool shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and DonnaPro regarding the Tool and supersede any prior agreements on this subject.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 No Waiver

DonnaPro's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without DonnaPro's prior written consent. DonnaPro may assign its rights and obligations without restriction.

15.5 Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information

If you have questions about these Terms, please contact us: